2021 Football Season Ticket Renewal Frequently Asked Questions
Renewals and Management
Q: How can I contact the Bulls Ticket Office?
A: You can contact the ticket office staff via phone and leave a voice message at any time. Please use the following numbers:
- Bob Feidt at 716-238-5919
- Jill Rexinger-Kuhn at 716-481-8425
- Lori DeFranco at 716-481-7586
A ticket office representative will follow up with you during regular business hours, which are Monday through Friday, 9 a.m. - 5 p.m.
You can also email the ticket office at ub-bullstickets@buffalo.edu and a representative will follow up with you promptly.
Q: When will the ticket office be open at the Alumni Arena if I want to come in person?
A: The ticket office will re-open for in person transactions when it is deemed safe to do so by state, local and University leadership.
Q: How can I renew my 2021 football season tickets?
A: By now you would have received an email notifying you that your 2021 UB Football season ticket invoices have posted to your Ticketmaster account and can be accessed using Account Manager.
- You can click on this link for Account Manager and enter your email address and password.
- If you don’t remember your password, click on Forgot Password, and an email will be sent to you with instructions on how to reset. Your password can also be reset by calling the ticket office for assistance.
- Once logged in, click on Pay Invoice
- Confirm that all the information is correct and click Continue.
- Select your payment option and click Pay Now.
- Invoices can be paid in Full or you can select a Payment Plan. The payment plan will have three separate payments charged:
- 1st payment will be charged the day you renew
- 2nd payment is scheduled for June 1
- Final payment will be charged on July 1
- Deadline to renew the seats on your account is June 1, 2021.
- Please confirm your address in our system. You will have a problem with your credit card approval if your account address does not match the address associated with your credit card.
- If you continue to have login issues, email the ticket office at ub-bullstickets@buffalo.edu and we can assist you.
- Please note: Account manager payments are not an option for corporate sponsors, suite holders, and Business Backs the Bulls patrons. A separate invoice has been or will be processed for these payments.
Q: How will I “Manage My Tickets” this season?
A: Your Phone Is Your Ticket! All tickets will be processed electronically this season.We recommend that you access, view and transfer your game tickets using your smartphone. (Android or IPhone). As the season gets closer we will provide you with more information and instruction.
Currently the only option on account manager is to view and pay your invoice. Eventually, closer to the season we will turn on the Transfer feature of account manager and you will be able to share your tickets electronically with friends and family. If you have attended other sporting events or concerts in the past, you are probably already familiar with electronic ticketing.
If you have no other choice but to have your tickets printed, it will still be an option. However, a FEE for the service will be charged to your account. Click on the link below to request other options.
Click here for the TICKET PRINTING request form
Q: What if I have internet connection problems on game day?
A: Your tickets can be added to the “Wallet” on your smartphone. We suggest that you move your tickets to the wallet before you arrive at the stadium on game day. This will allow you to use your tickets without an internet connection.
Q: I would like to change/upgrade my seats for the 2021 season. When and how will I be able to do that?
A: Due to the circumstances surrounding COVID-19, we have cancelled our larger scale seat selection process. Season ticket holders who would like to make changes to their seats should contact Bob Feidt at 716-238-5919 or by email at rmfeidt@buffalo.edu. Customers will receive further email communication on this process.
Q: I am a first-time season ticket holder and I still need to select my seats. When will I be able to do this?
A: First-time season ticket holders will be contacted by the ticket office to make seat selections.
Q: With football returning this fall, will fans be allowed to attend games?
A: We remain hopeful that our fans will be back in the stands this season, however, UB Athletics will be required to follow State, local and University guidelines and protocols for social distancing for all campus events, including Football. We will communicate any and all developments as the season gets closer.
At this time, only season tickets are on sale. We will continue to update the public regarding single game tickets and packages.
Q: How can a buy tickets for AWAY football games?
A: Guidelines and protocols are different at every school and in each state. As of right now, the best practice to purchase tickets for UB Football games played away from Buffalo is to contact the school ticket office and/or website directly. We are compiling a list for you now and will update this answer as more information becomes available.
Q: How will my seat location be impacted if social distancing is required for all fans attending UB Football games at UB Stadium?
A: UB Athletics will be required to follow State, local and University guidelines and protocols for social distancing for all campus events, including Football. If your seats are impacted as a result of these policies, we will notify you immediately of changes to your seat location. To be sure, these changes would be a temporary accommodation in response to State, local and University guidelines and not a permanent change to your season ticket location. Your patience and understanding is very much appreciated.
Q: What happens if COVID-19 causes the football season to be delayed, cancelled or otherwise impacted?
A: While we remain hopeful that the 2021 season will be able to play out as scheduled, there will be different options in our refund policy for your season tickets based on how the season is affected:
- Option 1: A credit can be issued to your account for the 2022 season.
- Option 2: Your refund can be donated to the Blue & White Fund supporting our student-athletes and UB Athletics
- Option 3: A refund, full or prorated, based on the number of games played can be issued.
Q: Will tailgating be allowed prior to UB Football games this season? What is the status of Stampede Square and the Tailgate Concert Series?
A: We are currently reimagining pre-game activities to see what will be possible. To be sure, UB Athletics is monitoring the situation and will be required to follow State, local and University guidelines and protocols for social distancing in and around the stadium, including any pre-game activities.
Football Game Day Benefits and Blue & White Fund Information
Q: How can I renew my 2021 Football Game Day Benefits?
A: We are continuing to renew Football Game Day Benefit donations. However, due to the current circumstances (for this season alone), we are more than happy to set up a payment plan. Please contact a representative in the Blue & White Fund to discuss payment plan options or if you have any questions.
Q: Whom can I call if I have questions about my Game Day Benefits?
A: You can contact the Blue & White Fund via phone or email and leave a message at any time. Please use the following numbers and emails:
- Jeremy Applegate at 716-863-7753 or jta2@buffalo.edu
- Bill Breene at 716-432-0181 or breene@buffalo.edu
- Steve Maciejewski at 716-645-1852 or sjm39@buffalo.edu
Q: Can I make my Blue & White FB Game Day Benefits donation online?
A: Yes. To make your donation online please click here. If you have any questions, you can call the Blue & White Fund. Numbers are above.
Q: Will the Champions Club be open this season?
A: Pregame options and game day amenities are being evaluated now. We hope to have more answers later this summer. We continue to receive guidance from the state, local government and the University regarding capacity and operations.
Q: Is my Blue & White Fund contribution refundable?
A: Your Blue & White Fund contribution for the 2021 football season is non-refundable. In the event that State, local and University leadership deem it necessary to prohibit or significantly reduce attendance at UB Football games, we will contact you immediately. Should you not be able to attend UB Football in the fall for any reason related to COVID-19 safety guidelines, please know your gift will be credited to the Blue and White Annual Fund in support our student-athletes. To be sure, your annual contribution for your Football Game Day Benefits serve as a significant source of philanthropic support for our department and is critical to our efforts to provide our student-athletes with an exceptional academic and athletic experience.
